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Hosting Policies and Security |
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Email Questions
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What is a pop3 account? |
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A POP3 account is a "mailbox" that holds your emails
on the server until you view them (download them) with an email
program. An email program is software that runs on your computer,
such as "Outlook Express" or "Eudora" or
"Pegasus Mail". There are literally thousands of other
email programs available, we recommend that you use "Outlook
Express", as it comes for free with every Microsoft Windows
installation
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Do you support FormMail? |
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We support FormMail on our Linux hosting plans. If you are
interested in using FormMail (or other CGI scripts), we recommend
you to host your website on Linux.
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Do you offer mailing lists? |
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All hosting plans offer mailing lists. The amount of mailing
lists you can create is the same as the number of POP3 accounts
you are allowed to have for your account. Example: If you can
have up to 20 POP3 accounts, then you can have up to 20 mailing
lists as well.
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Do you offer auto responders? |
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Each of our plans come with auto responders for Email. An
auto responder is an email address that sends an automated response
back to every email address it received a message from. You will
be able to define the subject and content of the email that gets
sent back in your hosting control panel.
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Do you offer email redirects? |
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This feature is supported. It is an email address that - contrary
to the POP3 account that we are describing above - does not have
a mailbox, but rather forwards emails to another email address.
Email redirects can also be used to generate alias names for
your POP3 account, for instance, let's say you have created a
POP3 user like described above. You created the user "info"
with an email address of "info@yourdomain.com" (please
note that in this FAQ, we always use "yourdomain.com"
as a placeholder for your real domain name). For this email address,
you could add an email redirect name of "myname@yourdomain.com"
that forwards email to your POP3 mailbox "info@yourdomain.com"
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Do you offer mail forwards? |
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Yes we support mail forwards.
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Do you offer web mail? |
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Yes, you will be able to access your email from the web from
any remote location that has a connection to the Internet.
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What is your policy on "SPAM"
and "unsolicited emails"? |
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We do not tolerate the sending of unsolicited commercial email
or "spam" at all. We reserve the right to immediately
terminate any domain without warning, without refund, that sends
out unsolicited commercial email. NOW... if you wish to send
email to people in OPT-IN lists, this is allowed being that those
individuals "ASK" to receive advertisements or newsletters
or posts to services like Free For All Pages.
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Services and
Features
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Do you support ASP? |
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ASP functionality is supported under NT only. We do not support
ASP.
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Do you support PERL? |
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PERL is fully supported with both our hosting plans. The majority
of existing CGI programs (generally perl scripts) that are available
on the Internet have been developed on UNIX platforms and hence
tend to install and operate much more smoothly under UNIX.
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Do you support PHP? |
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We support PHP 4, a scripting language similar to HTML. Using
PHP, you can track and authenticate users, serve up XML pages,
add additional functionality to forms, and much more. This feature
is supported by all UNIX hosting solutions.
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Do you support Macromedia Shockwave
and Flash? |
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Multimedia utilities are fully supported by our servers including
JAVA applets. You can be sure that all our hosting accounts support
any and all Flash and Shockwave technology and therefore feel
comfortable when you host Flash and Shockwave movies. Even if
the complete websites are designed in Flash it will run perfectly
on our servers.
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Do you support SQL databases? |
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mySql is fully supported by hosting plans. MySQL is the world's
most popular Open Source Database, designed for speed, power
and precision in mission critical, heavy load use. Its ingenious
software architecture makes it extremely fast and easy to customize.
SQL Server exceeds dependability requirements and provides
innovative capabilities that increase employee effectiveness,
integrate heterogeneous IT ecosystems, and maximize capital and
operating budgets.
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Do you support SSL? |
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Yes we do support SSL. With a SSL certificate you can have
a secure website. You can either purchase your own one or use
a shared certificate provided by us. You can buy certificates
from www.thawte.com or www.verisign.com.
The SSL security protocol provides data encryption, server authentication,
message integrity, and optional client authentication for a TCP/IP
connection. Because SSL is built into all major browsers and
web servers, simply installing a digital certificate turns on
their SSL capabilities.
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Do you provide website traffic statistics? |
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Yes, you will have access to downloadable statistics.
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Do you support FrontPage 2002? |
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FrontPage is fully supported by UNIX hosting plans.
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What is the difference between Linux
and Windows accounts? |
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Microsoft Windows NT and Unix (of which there are many varieties,
or flavors, including Red Hat Linux, AIX, Solaris and more) are
computer operating systems. Both Windows NT Server and quality
Unix implementations are enterprise application servers that
can be used for a variety of critical purposes, including, but
not limited to, Web, email, and database hosting. Windows NT
was developed by Microsoft and is, in many ways, the flagship
of their software solutions. Microsoft spends millions of dollars
developing and supporting Windows NT. We do not provide
Windows NT
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How long have you been in business? |
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We are in business since 1992. Regardless if you are a small
business, medium-sized or large corporation or if you just need
a private website. Faithful-Host.com has the right solution for
you.
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Where are you located? |
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Faithful-Host.com (c/o Cephas Ministry, Inc.).
- Official Mailing Address USA
Faithful-Host Webhosting
- c/o Cephas Ministry Inc.
- 38439 5th Ave #1420
- Zephyrhills, FL 33542
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Do I have access to the tech support
center 24 hours 7 days a week? |
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Yes our technical support center is open 24 hours 7 days a
week to provide service for our customer round the clock for
immediate problem resolution.
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How long does it take for my account
to be setup after signing up? |
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Your account will be setup within 48 hours of sign-up. You
will receive your account information within 48 hours after signing-up.
Should you not receive an initial email from us immediately after
you sign up you need contact us.
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Do you host adult websites? |
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We do not tolerate any kind of adult material on our servers.
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Do you offer web designing, maintenance
and programming services? |
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We offer design, maintenance and programming services, for
further information, please contact us.
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Do you place advertisements on customer's
websites? |
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We do not advertise on our customer's websites.
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Do you offer dialup internet services? |
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We are not an Internet Service Provider (ISP) and do not offer
dial-up service. This means you cannot dial into our servers
via a modem and get on the Internet or the Web that way. This
service is provided by commercial outlets as AOL, Verizon, EarthLink
or many others. We will be happy to refer you to a dial-up ISP
if you need assistance. You already have to have Internet access
if you wish to retrieve your Email or work on your web site.
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What are your DNS servers? |
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Please note that you will have to use the nameservers associated
with the control panel you are hosted on. Each control panel
has two configured nameservers. In order to confirm which nameservers
you should use please refer to the email sent to you at the time
of your account creation.
Our nameserver adress is as follows:
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Host: |
faithful-host.com |
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Primary Nameserver: |
ns174.securenet-server.net |
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Primary Nameserver IP Address: |
63.247.69.219 |
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Secondary Nameserver: |
ns175.securenet-server.net |
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Secondary Nameserver IP Address: |
63.247.69.220 |
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Web Hosting
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Can I have a subdomain such as "something.yourdomainname.com"? |
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Yes, you will be able to have your own subdomain, such as
"something.yourdomainname.com". A subdomain is basically
a subdirectory or folder created under the primary Domain account
which is a fully operating Web site with its own username and
password and account. The main benefit of a subdomain is that
it doesn't require domain name registration and fees that are
associated with a full domain name.
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What is the difference between domain
and a subdomain? |
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The difference between a subdomain and a domain name can be
explained easily.
While a domain name is a full website address, totally independent
of other domain names, a subdomain depends on a domain name.
If for example "yourdomain.com" is your domain name,
then
http://yourdomain.com and http://www.yourdomain.com would be
your domain name's address. A subdomain name would be a name
*under* your domain name, something like "subdomain.yourdomain.com".
It's address would then be: http://subdomain.yourdomain.com and
http://www.subdomain.yourdomain.com. It can say anything you
want instead of "subdomain" and the nice thing is that
unlike a full domain name, a subdomain does not need to be registered
- we will register it for you.
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Do all plans offer static dedicated
IP addresses? |
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Your account will come with a dedicated IP address.
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Is FTP access unlimited? |
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You can create a certain number of FTP user accounts in your
control panel. This FTP user will get his very own access information.
Because of this great feature you could offer small hosting services
to mini websites that do not need their own domain name. You
would assign a subdomain to them. Once you order a hosting account
simply login to your conrol panel and start creating FTP users.
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How many subdomains can I add on your
biggest plan? |
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You can have up to 25 subdomains.
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Can you register or transfer my domains? |
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You can bring your domain by simply readdressing it to your
new server OR we can register any available .com, .org or .net,
etc domain name for the duration of your website on our server.
If you leave we will advise you how to move it to the new server.
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If you face any problems during the domain transfer process,
please feel free to get in touch with us by phone or email. We
will be glad to assist you with changing the nameservers of your
domain name (if technically possible).
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How long does it take for my domain
name to resolve properly (to start working)? |
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It takes 48 to 72 hours for the nameserver changes to take
effect.
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Do you register all types of domains? |
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Yes we can register the domain extensions that are available
on the market today.
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Do you host all type of domains? |
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Yes we can host all types of domains, there are no restriction
on that at all.
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How much bandwith or data transfer
can I use with your plans? |
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You will be allowed to use as much bandwidth as allotted by
the hosting plan and you can increase your bandwidth limit if
the need should arise. Simply notify us.
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I have two domains can I host them
with one hosting plan? |
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Yes, most of our hosting plans allow for multiple domain hosting.
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How can I add more domains and subdomains
to my hosting account? |
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This task can be performed via the control panel, if you are
an existing customer please refer to our hosting manual for further
instructions. We offer addon domains and park domains usually
3 each per website. You can request more.
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Front Page
& Ftp
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Can I use Microsoft Frontpage to upload
to your servers? |
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We support Frontpage but will have to be told before the website
is set up.
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What is FTP? |
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FTP means File Transfer Protocol and is an internet protocol
with which you can transfer files over the Internet. It is fast
and reliable.
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What does "unlimited FTP accounts"
mean? |
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You can create a certain number of FTP user accounts in your
control panel (depends on the plan). This FTP user will get his
very own access information. Because of this great feature you
could offer small hosting services to mini websites that do not
need their own domain name. Once you order a hosting account
simply login to your conrol panel and start creating FTP users.
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Can I upload my websites using FTP? |
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The hostname (also called destination address / target address
/ ftp address, etc.) for your account is always ftp.yourdomain.com
or the IP address (looks like this: "100.200.150.250")
Please note that ftp.yourdomain.com will not work until the nameservers
of your domain name have been changed to ours. To connect please
use the username and password you received in your account information
email. The directory that you should upload your HTML files (the
web pages) to is //public_html
The directory that you should upload your cgi-scripts to is /public_html/cgi-bin.
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Hosting Policies and Security
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Do you offer a 30 day money back guarantee? |
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Yes, we do offer a 30-day money back guarantee.
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What is the uptime of your servers? |
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We guarantee that your hosting account will be up and running
at least 99.9% of the time of any 12 month hosting period. If
we fail in any given month, you receive one full free month of
hosting service.
The above will be honored if the interruption is on our network
or servers. There are many reasons why servers appear to be down
at times and these could be possible problems with the ISP (your
dialup provider)or defunct routers on a main network responsible
for covering a specific area of the world. One way to determine
if the problem is on our network is to simply do a traceroute
using online service or software that you may already have.
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Have you ever been hacked? |
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We do not allow any kind of shell access to any part of our
network, your website is in very good hands and will not be hacked.
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What kind of backup policies do you
have in place? |
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We highly recommend you keep a copy of your website on your
own computer. You will be able to generate backup in the cpanel
and download it to your computer.
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How is your network and server infrastructure
setup? |
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Extreme Speed
The internet backbone is made of 6 gig pipes and all our servers
are connected via dedicated 100 mbps lines. Resulting in lightning
fast speeds!
Extreme Reliability
Fully redundant and certified Cisco BGP4 routing and switching
infrastructure, with six backbone providers, resulting in 99.9999%
network reliability!
Extreme Performance
Dual 3.06 Ghz Xeon servers with new hyperthreading technology,
making four 3.06Ghz CPU's and providing extreme processing power.
Plus, high performance hard drives and premium ECC registered
RAM.
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