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This guide will assist in
getting your website up and running. Please read the entire guide,
from top to bottom and follow all instructions. Everything is
clearly explained and all your questions should be answered within
this guide. Information is constantly updated, to address troubles
and questions previous clients encountered. Over time and after
thousands of new account signups, this guide has become highly
effective. If you have any suggestions (after setting up your
account) on how to improve this guide, we would be happy to hear
from you, too. |
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STEP 1: Update your DNS (Domain Name Servers) |
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Before your website can be visible on the Internet,
you must register a domain name and configure the DNS (Domain
Name Servers). If you registered a new domain name with us (at
the same time you signed up for your new hosting account), you
don't need to do a thing. Our system is highly automated and
already configured your domain name servers for you.
Therefore, you can expect your domain to resolve (start working)
within the next 24-72 hours.
If you have your domain
registered elsewhere, you will have to change your name
servers with your current registrar (the place you registered
your domain). The name servers assigned to your account (the
ones you want to use/change to) can be found within your account
information email. In order to better serve our clients, we have
put togeth er a collection of movie demos, which show "how
to change your domain name servers" with most popular registrars.
DNS Movie
Demos:
If no demo exists for your specific registrar or you require
further assistance, you would need to contact your domain name
registrar for support. Then, after you have successfully changed
your domain name servers, your domain should start working with
your new account in 24-72 hours. |
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STEP 2: Build Your Website Pages |
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Option 1:
Install osCommerce and have an online store
in five minutes!
osCommerce is an online e-commerce solution. Its feature packed
out-of-the-box installation allows online store owners to setup,
run, and maintain their online stores with minimum effort and
with absolutely no costs or license fees involved. Best of all,
Acenet offers auto-installation!
Learn more at osCommerce's website: http://www.oscommerce.com/
See live shops using osCommerce: http://www.oscommerce.com/shops/live
Auto-Installation Guide: auto_installation_guide_oscommerce.html
Notice: The installation process is fully automated,
so it's easy enough for grandma to install!
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Option 2: Order
SiteStudio when we get it and easily build your website
online!
SiteStudio
is the industry's leading browser-based solution for website
design and construction. With SiteStudio, you don't need to know
anything. If you can surf the Internet, you can build your own
professionally looking website. After trying Site Studio. you
will appreciate the ease and speed at which you were able to
build a website with a highly professional appearance.
SiteStudio: we are working on obtaining
this website builder
Demo: http://sitestudio.demo.psoft.net:8081/demo/psoft.masonry.Builder
Notice: If you use SiteStudio, you do not need
to Upload your website pages!
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Option 3: Design
your website pages using cPanel's HTML Editor
You can design your entire website in cPanel using an editor
that feels like Microsoft Word.
HTML See Editor Guide below.
Notice: If you use cPanel's HTML Editor,
you do not need to Upload your website pages! |
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cPanel's HTML Editor Guide
Prerequisite 1: You need to be logged
into cPanel using Microsoft's Internet Explorer 6.
If you are not
sure on how to login to cPanel, you can find this information
in your account information email. This would be the email you
received when you first got your account, which has all your
account information, such as username & password.
Prerequisite 2:
YOUR DOMAIN NAME MUST BE RESOLVING TO THE SERVER!
If you have not
yet followed step one of our quick start guide, you must complete
step one of the quick start guide before you will be able to
use this feature. Further, if you recently completed step one
of the quick start guide, it make take up to 72 hours before
you will be able to use this feature, as your domain must be
resolving (pointing) to the server where your new hosting account
is on.
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Step 1:
On the main page of cPanel, click on the File Manager
icon (as shown below).
Step 2: Click
on the folder image on the left of the word
"public_html" (as shown below).
Step 3:
Click on the word "Create New File"
(as shown below).
Step 4:
Enter the file name "index.html" in
the text box (as shown below).
Step 5:
Select "HTML Document" from the drop
down menu (as shown below).
Step 6:
Click the "Create" button (as shown below).
Step 7: Click the
"index.html" file name (as shown below).
Step 8: Click the
words "Html Editor " (as shown below).
Step 9: Design
your website page (as shown below).
Step 10: On the
top left, click the Disk icon to save (as shown below).
END: That's it,
you just designed your main website page (as shown below)!
Now, go ahead and create another website page.
However, this time you will want to pick a new file name, such
as contact.html, or aboutus.html (instead of index.html). The
website page can be named "whatever.html"--just make
sure it ends in ".html" (no quotes). Then, you can
go back and edit your main page to contain a link to your new
website page. The link would be "http://yourdomain.com/whatever.html"
(no quotes). |
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Step 1:
On your desktop, click on the Core FTP Lite icon (the image
shown below).
Step 2:
Site Manager should automatically open (as shown below).
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- If Site Manager automatically opens, skip
step 3 and proceed to step 4. |
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- If Site Manager does not
automatically open, proceed to step 3. |
Step 3:
Click on the Site Manager icon to open Site Manager (as shown below).
Step 4:
Enter your domain name in the "Site Name" field (as
shown below).
Step 5: Enter
your IP address in the "Host / IP / URL"
field (as shown below).
Step 6: Enter
your cPanel username in the "Username" field (as shown below).
Step 6: Enter
your cPanel password in the "Password" field (as shown below).
Step 8: The last
step in Site Manager is to click "Connect" (as shown below).
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- You DO NOT need to modify ANY other settings
in Site Manager. |
Step 8:
Now, you are logged in and ready to transfer your files (as
shown below).
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The bottom section of the screen is divided
into two columns.The left side are the files on your computer
and the right side are the files on the server. |
Step 8:
Click on the public_html folder on the right (server files) side
(as shown below).
Step 8:
Now, just drag the files on your computer (left side) to the
server (right side).
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- Your main web page should be named index.html
(all lowercase). |
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- All your web pages should be placed in your
public_html folder. |
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STEP 4: Setup E-Mail |
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To setup e-mail, we strongly recommend following our Email
Guide:
Email Guide: continue on this page |
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This guide will help you setup your first email
account in CPanel and configure Microsoft Outlook. We wrote this
guide to be extremely detailed and easy to understand. With the
help of this guide, anyone should be able to setup their first
email account with ease. As with any computer application, you
will need to follow the directions and read the entire guide
or things will not work.
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Setting Up Email
Accounts |
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To setup an email account, login to Cpanel and follow these
simple steps:
- Click [ Mail ]
- Click [ Add / Remove Accounts ]
- Click [ Add Account ]
The next page is self-explanatory. For the email option you
would enter a username. Then select a password and set a quota.
The quota is the maximum amount of disk space the account can
use. The quota field is optional, so you can leave it blank.
Now, you will want to access your email account to send/receive
emails. To do this you can either use web-mail or an email client.
We recommend using Outlook Express, which is included with Microsoft
Windows. To learn how to setup Outlook Express, you will need
these settings:
Mail Server: POP3
POP3 Server: mail.yourdomain.com (replace with your
actual domain name)
SMTP Server: mail.yourdomain.com (replace
with your actual domain name)
Account Name: user@yourdomain.com (Use
your full email address)
Password: This is the password for the above
email account
* You can see screen shots on how to setup Outlook Express
[Here]
Enable SMTP Authentification (Required):
- Open Outlook (Express).
- Click [ Tools ] on the top menu
- From the dropdown menu select [ Accounts
]
- Highlight your account and select [ Properties
]
- Click on the [ Servers ] tab.
- Look for Outgoing Mail Server (bottom)
- Under that, check the “my server requires
authentification” box [ X ]
- Click [ Apply ] and then click [
Ok ]
Loggin into Webmail:
You can access web-mail at http://yourdomain.com/webmail.
Obviously, you need to replace "yourdomain.com" with
your actual domain name. Then, a popup will appears asking for
a username and password. The username would be a full email address
and the password would be the password for that email account.
Again, it is NOT asking for your cpanel login details!
Notice: Email
will not work properly until your domain has resolved to our
server! |
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Email Troubleshooting |
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I can receive email, but I cannot send email:
If you can receive email, but you cannot send email, assure
you enabled SMTP authentification. Detailed instructions how
how to do this can be found above. If SMTP authentification is
enabled and you have ensured the above steps were conducted properly,
your ISP (Internet Service Provider) may be blocking the port
needed to send email. You would want to contact your ISP and
see if they are blocking port 25, which is required in order
to send email through Outlook.
I am still having trouble sending email:
Try using your Internet Service Providers SMTP mail server.
This will only effect the way email is sent and has no impact
on the way you receive email. Please contact your ISP for their
SMTP server information or you can see if your ISP's SMTP server
is listed below:
http://www.helpdesk.umd.edu/documents/1/1989/
How to change to your ISP's SMTP server in Outlook (Express):
- Open Outlook (Express).
- Click [ Tools ] on the top menu
- From the dropdown menu select [ Accounts
]
- Highlight your account and select [ Properties
]
- Click on the [ Servers ] tab.
- Click [ Server Information ] on the
top menu
- Change outgoing server (smtp) to your ISP's
SMTP server.
- Then, Look for Outgoing Mail Server (bottom)
- Under that, check the “my server requires
authentification” box [ X ]
- Then, on the right click [ Settings ]
- Under logon information, select [ log on
using ]
- Enter your ISP email username & password
- Check the "remember my password"
box [ X ]
- Click [ OK ] and top box will go away.
- Now, Click [ Apply ] and then [
Ok ]
That's it, now your account will send email using your ISP's
mail server. Your email will still appear from the same email
address as people are sending to. Therefore, if your email address
is user@domain.com, your
email will appear from user@domain.com.
Domain.com being your domain with Acenet, not your ISP's domain.
For further assistance, you will need to contact ISP.
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Prerequisite: You need to be
logged into cPanel.
If you are not sure on
how to login to cPanel, you can find information on how to login
to cPanel in your account information email. This would be the
email you received when you first got your account, which has
all your account information, such your username & password,
etc.
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Step 1:
On the main page of cPanel, click on the File Manager
icon (as shown below).
Step 2: Click
on the folder image on the left of the word
"public_html" (as shown below).
Step 3:
Click on the word "Upload file(s) "
(as shown below).
Step 4:
Click on the Browse button and select the file
you want to upload.
Step 5:
Repeat this process to upload multiple files at once.
Step 6: Click the
Upload button and you're done!
Note: If you are updating
these website files, click the check box to overwrite existing
files.
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Most Frequently Asked Questions:
- Why do I see a list of files when I enter
my domain name in a web browser?
- You need to name your main website page "index.html"
(no quotes & all lowercase).
- Why are the images not displaying on my website
pages? Images are not displaying
Having trouble displaying your images on
ANY of your webpages? Well, read this article and follow
all suggested steps. Then, you will become a professional at
displaying images on your webpages.
Step one (1)
First, your domain must be resolving (pointing)
to our server, or your wepages, nor images will display. Well,
you ask, how do I know if my domain is resolving to your server?
It's simple, but there are two different steps. The first step
applys to clients who just registered a new domain name. All
you have to do is enter your domain name in the web browser.
If it displays anything, you good to go. If you get an error,
you must allow more time for your domain to resolve. Now, if
your domain was pointing to a different hosting company, you
will want to upload a web page to our server that does not exist
on your other (old hosts) server. upload any web page to /public_html
and name it acenet.html. Now, type yourdomain.com/acenet.html
in the web browser and see if the page displays. If it does,
your domain is pointing to our server. If it does not, you msut
allow more time (24-72 hours) for your domain to resolve (assuming
you already changed your name servers).
Step two (2):
Assure you are linking your images properly.
If you image is located within your public_html fodler, you would
like it using the path "/image.gif".
example:
<img src="/image.gif">
Okay, lets assume the image is in a folder
called "images" and the images folder is in your public_html
folder. You would then use:
<img src="/images/image.gif">
* note: all your images & webpages must
be within your public_html folder!
Step Three (3):
Okay, so far so good and your images are still
not displaying. Well, next step is to login to Cpanel and DISABLE
Hotlink Protection. You will see a icon on the main page of Cpanel
and a text link stating "hotlink protection". For further
documentation on how to disable this feature, consult the CPanel
documentation, however, it's very simple.
Okay, well, I bet step three or above fixed
your issues and your web page is now properly displayin your
image(s).
Good luck with the rest of your site |
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Troubleshooting & Lots of Supportive Information
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- Copyright
© 2006 - 2008 Faithful Host
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