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New Accounts - Initial Information [Some of this guide does not directly apply to this website. We made a mention of it when it doesn't. We use this guide to help you understand all the facets involved in the entire website building process.]
1 How to Log In to Your Account
The URL for the Control Panel is:
http://yourdomain.com/cpanel
When you visit the Cpanel [Control Panel URL], you will be prompted for a USER NAME and PASSWORD. To login, please use the username assigned to you in our acceptance email. If you cannot remember your password, you will be able to use the "Forgot Password?" option or email us at r421@earthlink.net for your password. Using that feature, you will receive an email of your Account Control Panel login address with a password.
Your Account Control Panel Login Screen:
Click here for a Cpanel Screen tutorials
When logged in for the first time:
- You will notice a menu on the left or below depending on what type of skin you chose or will choose.
- You will be able to change your password for your account.
- All available links will be self - explanatory. .
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2 My Information / Billing Information
2.1 My Information
We use the credit card service 2CO who will handle automatic
billing either monthly or annual depending on what you choose
to do. Your billing information will be on their server. You
will be notified a few days in advance that you are being billed
and how much. They are easy to deal with and will be available
should you have questions about your billings. Make sure you
notify us if you wish to cancel at r421@earthlink.net.
2.2 Billing Info
Credit Card:
We will notify you if the credit card needs updating
for the expiration date.
Invoice:
You will receive an invoice when you are billed.
Please feel free to call our customer support 1 303 339 0933
or go to conact page for more informatio with your billing related
inquiry.
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3 Free Domain Name or Transfer of Domain Name
- Most members have been on the web for some time and bring
their Domain names. All that has to happen then is to find the
registrar by checking the website http://www.networksolutions.com/whois/index.jsp
- WHOIS will display where your URL is located and who is in charge of it. See directions in this website how to change the DNS address.
Free domain registration is issued when you sign up for a full service year annual account.
- ... you signup.
- ... your account completes a 12-month cycle (When you have been hosting with us for the past 12 months).
Please note: Your free domain registration can not be used to renew your hosting account or make any other purchase. If and when you leave Faithful-host.com your domain name will be made accessable to you to change the name servers to point it to another webhost server. Registration will be annual.
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4 Cancel Subscription
If you are canceling your service simply send us an email that you are leaving which includes date you wish to discontinue, name, address, phone #. We will stop the automatic payments for the next period. With this feature, you can cancel or resume your hosting account(s). When canceling a subscription, we prefer that you leave a message telling us your reasons. You can resume a cancelled subscription at any time. Please note that cancelling a subscription will not immediately terminate your account - it will remain active until its expiration date. At that time, it will simply not be renewed automatically. Cancelling a subscription does not initiate a refund if the 30 guarantee period has passed. To request a refund for an account, you need to submit an email request to r421@earthlink.net.
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5 Domain Name Management
If you have any domain names registered with us, we will make the DNS server changes that need to happen until you cancel the account. The domain name will expire unless you pay the future fee to keep it when our part expires. We will give you that information and you will be able to continue the service on your own at the domain registrar.
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