Uswer's Guide - 12 - Paying for Hosting

12 Paying for Hosting (Doesn't apply)
12.1 How do I pay?
12.2 How Do I Create A Billing Profile?
12.3 How Do I Enable Automatic Email Invoicing?
12.4 When Do I Pay?
12.5 What Do I Pay For?
12.6 How do I view my billing history?
12.7 How do I become a pay user?
12.8 How Can I Get My Money Back?

Paying for Hosting

12.1 How do I pay?

Via Credit Card:
This type of payment allows you to pay for resources online. Contact technical support if your credit card brand is not supported. Sometimes, the account may require system administrator to approve of your registration, in which case the account will not be available immediately.

12.2 How Do I Create A Billing Profile? [We do not apply this system]

Billing profile is the collection of details used to contact you on financial or related matters. You can have several billing profiles and use them in turn, activating the one you would like to be charged.
You can share one billing profile between your accounts, if you have more than one. This means you can pay with one card / receive bills at one address for all your accounts. Settings are configured individually for each billing profile.

To edit a billing profile:

click Billing Info on the control panel home page.
You would be taken to a page similar to this:

Edit Billing Profile:
After the edit, the old data will be preserved in an old billing profile.

Receive the invoice by e-mail?:
With this option ON, you will receive invoices that will inform you of accruals, charges and your current balance status.

Change Billing Profile:
If you activate an alternative billing profile, the current one becomes deactivated.

Delete Billing Profile:
Permanently delete the billing profile you don't need any more.

12.3 How Do I Enable Automatic Email Invoicing? [We do not apply this system]

To receive invoices by email, do the following:

Click Billing Info on the control panel home page.
On the page that shows, click the OFF icon to Enable Receiving the invoice by e-mail. With this option ON, you will receive invoices by email.

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12.4 When Do I Pay?

[We are with a credit card service which automatically renews monthly or annually and you will be notified prior to the charge with a billing. PayPal has the same procedure. With payment by mail or credit cards by phone, amounts will have to be paid on time or the website will be suspended after a 15 day grace period.]

Upon the account activation, your new billing period opens. It defines WHEN the system charges the fees. For fee types see Online Prices.

A new billing period opens:

when your account is activated after signup
when your suspended account gets resumed
when you switch to another plan
when you change your billing period

A billing period closes:

when you quit hosting
when your account gets suspended
when you switch to another plan
when you change your billing period

12.5 What Do I Pay For? [The following expamples do not apply to the way we do it. This is for your information only to see how others are doing it.]

To see your plan's prices, click Online Price on the control panel home page. The following table will appear

Free:
The minimum number of units you initially get for free.

In Use:
The number of units you are currently using.

Max:
The maximum number of units you can have.

Setup:
Single-time amount payable at the moment when a unit of this specific resource is purchased beyond free units.

Recurrent:
The amount payable at the beginning of each payment period for this type of resource. If a resource is purchased in the middle of the payment interval, the recurrent fee is calculated for the period from this moment to the end of the payment interval. Recurrent fee is refundable adjusted for refund percentage (see below).

Usage (i.e. extra):
Payment for every unit of this resource used over the set quota.

It is charged:

at the end of each billing period
hen you change to a different plan;
when you delete this resource, in which case it is calculated for the period from the beginning of the payment interval to the moment of resource deletion or plan change.
Usage fee is nonrefundable.

Refund Percentage:
If you delete this resource, you will be returned recurrent fee adjusted for the refund percentage for the days left to the end of the current billing period when you quit using the resource.

E.g.: Your billing period is 1 month long. It started on November 1 and will be closed on November 30. Recurrent fee for dedicated IP is $3. At the beginning of your billing period you were charged $3 for dedicated IP. On November 10 you are switching to shared IP. With 10% refund you will get back $0,2.

Refund is calculated according to the following formula:
money to be refunded = (recurrent fee x time left to the closure of the billing period)/ duration of the billing period.

IMPORTANT:
Refunds are not placed on credit card accounts. Instead, money is either put on your hosting account balance or is sent to you by check. Empty Fees fields mean that nothing is charged for this resource. If all fields for a specific resource are empty, this resource is completely free.

12.6 How do I view my billing history? [not applicable to us]

To see your charges by billing profiles for one account, click Online Invoice on the control panel home page. An invoice consists of consequent bills:

Balance
Shows how much money you have on your balance. A negative balance shows how much you owe for the services used. This is usually appropriate for users who pay by check and for credit card users whose credit cards failed to be charged.

Credit
Restricts your ability to buy new resources in case your credit card fails to be charged or you have run out of your 'check' money.

Description:
The name of your current account.

Amount:
The amount accrued for the billing period. This amount consists of accruals for all resources, including the setup, recurrent and usage fee. However, it does not include or depend on factual charges, nor is it related to debits and credits to the account. For example, if you were accrued $10 setup fee, the Amount will show $10.00, even if your credit card has been immediately credited by this amount.
From: The beginning of the payment period.

To: The end of the payment period. In the example illustrated above, Opened means that the billing period has not finished.

A new bill is created for every new payment interval. The initial setup fee is put in a separate bill. To view details of any bill in the invoice, click its Description in the first column. The picture below illustrates details of the initial setup bill:

Total
Shows the amount due for factual services offered. It does not include most of the items highlighted by yellow, such as items that were immediately charged off the credit card, credits or debits to the account balance by the administrator, etc.

To get a printable version of your bill, click the Printer icon in the bill header which will open it in a separate window suitable for immediate printout (version 2.08 and higher).

12.7 How do I become a pay user? [Not applicable to us.]

If you are a trial user, you will get a window at the end of the trial period:

This means you need to become a pay user. For this, all you need to do is create a billing profile using the Billing Profile utility.

Check payments:
You need to send a check payment for the amount due plus, if possible, an amount to cover possible future costs. After the administrator receives your payment and credits it to your account, you will become a pay user.

Credit card payments:
If the credit card is valid, the outstanding amount is charged, and you will become a pay user.

In either case, if the account was suspended, it resumes.

12.8 How Can I Get My Money Back?

Your recurring payments will be stopped if you cancel our service. You can reclaim your payment as per our 30 day money back guarantee (only) if you decide to quit our hosting service due to any reason. Mind that the domain registration fees are non-refundable as per ICANN regulations and our Terms of Service. Of course, even after your cancellation, you will be able to manage and use your domain name via your domain control panel. If you leave we will provide you with the information you need to manage your domain independently.

To cancel your hosting service and request your money back please click on this link

login to your control panel at: http://manage.faithful-host.com/ [this does not apply]
Once logged in click on "24 / 7 Helpdesk" and submit a new ticket with category "Billing".

Please provide a reason for your cancellation. If it has anything to do with our service your feedback will help us improve. Your cancellation request will be processed within 48 hours.